Integrated eService Suites to Usher a Dramatic Change in Multimedia Contact Center OperationsPalo Alto, Calif. – October 21, 2003 – Vendors offering multimedia contact center solutions in North America are increasingly offering integrated eService suites by bundling E-mail management and online web collaboration tools. This is likely to revive their sagging business fortunes.
New analysis from Frost & Sullivan (www.commapps.frost.com), North American Multimedia Contact Center Markets, reveals that these markets are likely to reach $151.6 million in 2009.
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