More on Speechvantage

Speechless over revenue - 2003-08-25 - Philadelphia Business Journal
Of course, speechvantage is not the only player in the game. Other national entities such as Phonetic Systems and InterVoice Bright also are vying for shares of the speech-recognition business. As Hellhake sees it, his firm has the opportunity to set itself apart not just through the quality of its service, but also the frequency.

"We have a level of maintenance and support that a lot of these companies don't," he said. Rather than just setting up a system and leaving, "we continually manage and monitor these applications through ongoing maintenance and service arrangements."

Looking ahead, speechvantage executives aim to grow the business in a number of ways. They plan, for example, to pitch their wares at the departmental level, using small-scale deployments to leverage a larger entry into an enterprise. They also plan to bundle together some of the most commonly requested applications, such as the automated attendant and the e-mail read-back capability.

Finally, they want to strengthen their standing in certain vertical markets, such as financial services, health care and hospitals. By working in a specific vertical, said Hellhake, "it allows us to focus the applications on a specific need and a specific solution that we can then deploy and customize relatively quickly."