Objective is to keep track of what all I am working on at the moment.

Wednesday, August 18, 2004

Trend in hosted Contact Centers

destinationCRM.com%3A Salesforce.com Integrates with White Pajama
1. In March Sales force partnered with White Pajama to offer Contact Center on demand
2. In Jan, Sibel bought ineto to offer contact center on demand along with its upshot edition.

All the contact center on demand solution work over VoIP. So the idea is to offer conact center on demand using VoIP.

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