Cisco IPCC Enterprise pricing starts at about US$1,000 per agent and increases depending upon options and configuration
Cisco sells IPCC worldwide, but to date has found its greatest success in North America and in Europe, particularly the United Kingdom. Although Cisco does not break out sales of individual products, it is estimated that about 20 percent of its approximately 1,700 installed IPCC systems are IPCC Enterprise -- the remainder being the more affordable small and mid-size contact center-focused IPCC Express
Cisco's IPCC Enterprise contact-center system is designed for contact centers with 150 or more agents
IPCC's outbound dialer supports preview, progressive or predictive dialing. IPCC's remote-agent functionality supports soft phone, screen-pop, and third-party call control. Cisco 7960, 7940, and 7910 IP phones are supported for use with IPCC Enterprise
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